CamTech & Financial Solutions ("CamTech", "we") is a business in Harare, Zimbabwe, offering company registration, tax and accounting, IT and software, websites and hosting, CCTV and access control, vehicle tracking, and the CAM POS and CamFiscal systems. This policy explains how we handle personal information under the Cyber and Data Protection Act [Chapter 12:07].
Who to contact
Email info@camtechsolutions.co.zw (marked "Privacy") or WhatsApp us on +263 71 356 2170.
What we collect, and why
| When you… | We collect | We use it to |
|---|---|---|
| Contact us or ask for a quote | Name, phone, email, business name, your message | Answer you, prepare quotes, follow up |
| Register a company or do a name search | Names, ID or passport numbers, dates of birth, addresses and contacts of directors and shareholders; copies of IDs | Prepare and file documents with the Registrar of Companies |
| Use our tax, accounting or payroll services | Your business's financial records; your employees' names, ID numbers, salaries, deductions and bank details | Keep your books, run payroll, file returns with ZIMRA and NSSA |
| Use CAM POS, CamFiscal, hosting or vehicle tracking | The data your business stores in them (sales, customers), and vehicle locations | Run the service for your business. Here we act on your instructions as your data processor |
| Sign up for our newsletter or agree to marketing | Email or phone, and when and how you agreed | Send you guides and offers, only if you agreed |
| Rate or review our service | Your rating, comment and name | Improve our service; reviews you leave may be shown on our website |
| Visit this website | Which pages are viewed, the site you came from (for example Google or Facebook), the kind of device, and clicks on our WhatsApp, phone and email links. No cookies are used, and your IP address is not stored: it is turned into a code that changes every day and cannot be turned back | Count visits and see which pages and channels help people find us |
| Pay us | Payment reference and amount (card details stay with the payment provider) | Record your payment and issue receipts |
We use your information because we need it to provide the service you asked for, because the law requires it (for example tax records), because you agreed (marketing), or to keep our systems and your information secure. We never sell personal information.
Who we share it with
- Authorities, when doing your work: the Registrar of Companies, ZIMRA and NSSA, as your service requires.
- Service providers that help us run our systems: our server host (Contabo GmbH, Germany), email and SMS delivery companies, and the payment provider Pesepay.
- An AI assistant (Anthropic, USA) helps us draft first replies to support enquiries. Phone numbers, email addresses and ID numbers are removed before your message is sent to it, and a person checks before anything technical or a quote goes to you.
- Anyone else only if the law requires it, or with your agreement.
Where it is stored
Our systems run on rented cloud servers outside Zimbabwe, and some of the service providers above are in other countries. We choose providers that protect data to a high standard, and the same safeguards apply wherever your information is held. Paper documents are kept at our Harare office.
How long we keep it
We keep personal information only as long as we need it. Our systems remove it automatically after these periods:
- Enquiries and support tickets: 24 months after they are resolved.
- Quotes and sales contacts that did not go ahead: 24 months.
- Copies of ID documents for company registrations: 12 months after the registration is finished.
- Name searches not followed by a registration: 24 months.
- SMS records: 12 months.
Accounting, tax and payroll records are kept for as long as tax and labour laws require. If you ask us not to send you marketing, we keep a note of that so we never message you again.
How we protect it
- Staff sign in with a password and a one-time code, and each person sees only what their job needs.
- Changes to customer records and messages to customers by staff are checked and approved by a manager, and logged.
- Our website and systems use encrypted connections (HTTPS), and repeated failed sign-ins are blocked.
- Records are backed up automatically every hour and every day.
- If a breach puts your information at risk, we report it to the Data Protection Authority within 24 hours, and tell you without delay if the risk to you is high.
Your rights
You can ask us to:
- tell you what personal information we hold about you, and give you a copy;
- correct information that is wrong or incomplete;
- delete your information, except what the law requires us to keep;
- stop using your information for marketing (every marketing message we send has a way to opt out), or object to other uses;
- withdraw consent you gave earlier.
Contact us using the details at the top of this page. We will check it is really you, then reply within 30 days. If you are not happy with our answer, you can complain to the Data Protection Authority at POTRAZ (Postal and Telecommunications Regulatory Authority of Zimbabwe).
Cookies
This website uses only the cookies it needs to work, such as keeping our contact and sign-up forms secure. We do not use advertising or tracking cookies. We count visits without cookies, as described above.
Changes
We will update this page when our practices change, and show the date at the top.